Terms and Conditions

Please carefully read the Terms and Conditions below

Once a booking has been agreed either by email or telephone, a contractual agreement is considered to have been established and formed. 

You are also agreeing that these terms and conditions supersede any and all others.

For BSL interpreters - If a booking has been confirmed, we will pay you for that cancellation. With cancellations of less than 7 days notice, the full fee will be paid. For a cancellation between 7 to 14 days notice 50% of the fee will be paid.  For cancellations with more than 14 days notice there will be no fee. In line with NRCPD and NUBSLI guidelines, we will attempt to offer a replacement booking which is equivalent in terms of geography and experience level. If this is turned down, the cancellation charge will not be paid, therefore please be ‘work ready’.

For our clients - Upon cancellation of a booking, you will become liable for the cancellation charges detailed below, should alternative work not be found:

Seven days or less - full fee
Eight to thirteen days - half fee
Fourteen or more days - no fee